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10 questions to ask before buying inbound insurance calls

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Before you pay any call vendor, get written answers to ten questions: who starts the call, which channel it comes from, when it becomes billable, which states and hours you get, how disputes work, and what happens to your money. Vague answers are a warning sign.

  1. Who starts the call? The consumer dialing from an ad, or a call center transferring them?
  2. Which channel? TV, connected TV, Facebook, Google?
  3. When is a call billable? The exact number of seconds, in writing.
  4. Are calls routed only to my licensed states?
  5. Can I set my hours? And what happens to a call I miss?
  6. How do disputes work? How many days do I have, and how is a credit paid back?
  7. Prepaid or invoiced? What happens to an unused balance if I stop?
  8. Is there a subscription or setup fee? Get every fee in writing.
  9. Can I hear my own call recordings?
  10. For ACA and Medicare: what compliance steps are on me? Exchange registration, TPMO disclaimer, recordings.

How we answer them

Consumers dial from TV, connected TV, Facebook and Google ads; live transfers bill after 2 minutes; calls go only to your licensed states during your hours; inbound (social) calls bill after 90 seconds and CTV calls per your written terms; you pay from a prepaid balance at $45 to $65 per billable call; the rest is in your written billing terms before your first order. See how it works.

Frequently asked questions

What should I ask before buying inbound calls?

Who starts the call, which channel, when it becomes billable, which states and hours, how disputes work, prepaid vs invoiced, fees, recordings, and compliance steps for ACA and Medicare.

What is the most important question?

When a call becomes billable. That number decides your real cost per conversation.

Should every answer be in writing?

Yes. Billable time, fees and dispute rules should all be in your written terms before you pay.

How does HotInboundCalls bill?

From a prepaid balance at $45 to $65 per billable call; inbound (social) calls bill after 90 seconds, live transfers after 2 minutes, and CTV calls per your written terms.

Talk to a person before you spend anything

A 15-minute call: your states, which call type fits how you sell, and exact pricing.

Book a 15-minute call

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